Hello Mandeep -
If you are still having issues, we literally wrote the training class for Cisco... To answer your question:
Assuming I read this correctly, yes, this can be done. It would require the forward number to be stored elsewhere (not in the ACD script), probably a file in the document repository, a new script to change the number, and modifications to the ACD script to look to the file for the forward number when needed.
If the supervisor has access to UCCX administration, which I am assuming they do not have, the ACD script can be setup so that the number can be changed easily from the Application page removing the need to store the number in a different location.
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