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Let's assume I am only using two Precision Queues, 1) Sales and 2) Billing. I am trying to determine the best way to route Sales calls as a priority over Billing. Right now it seems that Billing is prioritized. Both PQs have the same agen...
I am answering questions / concerns on Service Levels, so I am making sure that Sales will be prioritized over Billing. I do not have an example of a Billing call that was delivered to target before a Sales call.
The odd thing about how we impleme...
You are correct in your understanding. Thank you for confirming my understanding. I have been watching the Service Levels for these, which show Billing with a better SL %. Both 20 Seconds, Abandoned Calls have a Negative Impact. I needed to ensure it...
