About fcharman

fcharman · 10-05-2018

Hi, I am fairly new to developing applications in the Cisco Unified Call Studio. I can work my way through the different elements and custom elements we are using in existing scripts. I have come across a scenario that requires me to modify an exis...

fcharman · 07-09-2018

Good Day, Let's assume I am only using two Precision Queues, 1) Sales and 2) Billing. I am trying to determine the best way to route Sales calls as a priority over Billing. Right now it seems that Billing is prioritized. Both PQs have the same agen...

fcharman · 07-09-2018

I am answering questions / concerns on Service Levels, so I am making sure that Sales will be prioritized over Billing. I do not have an example of a Billing call that was delivered to target before a Sales call. The odd thing about how we impleme...

fcharman · 07-09-2018

You are correct in your understanding. Thank you for confirming my understanding. I have been watching the Service Levels for these, which show Billing with a better SL %. Both 20 Seconds, Abandoned Calls have a Negative Impact. I needed to ensure it...

Member Since	‎02-16-2018 06:51 AM
Date Last Visited	‎10-12-2018 12:22 AM
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Question on best method to modify existing data.element value in Call Studio

Multiple Precision Queues for 1 Agent - Priority Question

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