For a Kinetic-enabled IR809 router, port 500 (ISAKMP/IKE) and 4500 (IPSEC) are required to be opened for connecting to the U.S. cluster for GMM. What if port 500 and 4500 are already forwarded to the customer's VPN service? Is it possible for Kinetic...

I'm trying to determine why a Kinetic-enabled IR809 is failing to complete the claim process.  The router is deployed at a customer site so I do not have console access currently.  The router is connected initially by Ethernet  to call-home to Kineti...