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For a Kinetic-enabled IR809 router, port 500 (ISAKMP/IKE) and 4500 (IPSEC) are required to be opened for connecting to the U.S. cluster for GMM. What if port 500 and 4500 are already forwarded to the customer's VPN service? Is it possible for Kinetic...
I'm trying to determine why a Kinetic-enabled IR809 is failing to complete the claim process. The router is deployed at a customer site so I do not have console access currently. The router is connected initially by Ethernet to call-home to Kineti...
Hello, I have the same issue with a remote industrial IR809 router. I am able to PuTTY into the device but I cannot break the repeating "Memory Fragmentation . . ." error in order to get a command prompt and submit a Reload command. Is there any wa...
Thanks for the reply. Once the APN issue was resolved (consoled in and entered the APN), I believe the root cause of this issue was incompatibility of the IR809 cellular band with the available cellular network. The available network was ATT and t...
