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jorgefl
Cisco Employee
Cisco Employee
Member since ‎04-02-2018
‎07-07-2025
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  • 9 Posts
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  • 20 Helpful votes Received
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Certifications
AI for Everyone - User
Data Science @Cisco Generative AI Blue Belt 2024
Data Science @Cisco Generative AI Green Belt 2024
Generative AI Collaboration White Belt 2024
ONEx Agile Fundamentals
CX Baseline Training
Professional Services Engineer Green Belt

User Activity

CSCvc94546 - UCCX Finesse fails to log in agents with error Cannot authenticate with the notification service - 2

02-24-2021
Full analysis if the problem  The root cause behind this problem is the delay in sync between CUCM and CCX. CCX and CUCM has an automated sync mechanism which might vary from 5 - 10 minutes based on various parameters. Also there is an option to sync...

CSCvr21612 - Unable to save application if an application use a user script other than in default folder

05-21-2020
This issue is documented to be fixed in 12.0.1 ES03. Documentation must be changed accordingly.  

CSCvg58622 - Database Mastership Changes After Connection Pool Runs Out of Connections to DataSource - 2

05-14-2018
This event is fixed in UCCX ver 11.6 SU2 For more information, go to: https://www.cisco.com/web/software/286314176/141483/ReadMe-UCCX-11.6.1_ES02.pdf
Community Statistics
Member Since ‎04-02-2018 07:18 AM
Date Last Visited ‎07-07-2025 10:43 AM
Posts 9
Total Helpful Votes Received 20
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