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Hi, look at the following cisco Field Notice, https://www.cisco.com/c/en/us/support/docs/field-notices/702/fn70274.html Deprecate Facebook for Social Media in SocialMiner
If the Agent parameter is set Automatic Enable is disabled and the automatic work and wrap up is enabled then the agent transition from work to not ready wrap up timer expiry
Franz,You are right, my bad there. I meant to say ES02.In the below Readme you will see how this bug is addressed on 11.6(1) ES02https://www.cisco.com/web/software/286314176/141483/ReadMe-UCCX-11.6.1_ES02.pdfThanks you on your observation.Jorge Flore...
