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Full analysis if the problem
The root cause behind this problem is the delay in sync between CUCM and CCX.
CCX and CUCM has an automated sync mechanism which might vary from 5 - 10 minutes based on various parameters.
Also there is an option to sync...
Hi, look at the following cisco Field Notice, https://www.cisco.com/c/en/us/support/docs/field-notices/702/fn70274.html Deprecate Facebook for Social Media in SocialMiner
If the Agent parameter is set Automatic Enable is disabled and the automatic work and wrap up is enabled then the agent transition from work to not ready wrap up timer expiry
Franz,You are right, my bad there. I meant to say ES02.In the below Readme you will see how this bug is addressed on 11.6(1) ES02https://www.cisco.com/web/software/286314176/141483/ReadMe-UCCX-11.6.1_ES02.pdfThanks you on your observation.Jorge Flore...
