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Hello,Is it possible to change the Calling Number from the Call Contact? I would like to change it before redirecting the call.Perhaps someone can outline a method for this.Thanks,Andrew
Hello,I would like to obtain the id issued the session that is created by the calling contact. The Get Session Info function only shows the attributes Active and Creation Time. Is the session id available using another method? Perhaps someone can sug...
Hello,It appears that script variables such as callingNumber (Contact) are no longer are no longer available after a contact inactive exception. I stored them in local variables, but I still cannot gain access to them.Am I doing something wrong? Perh...
Hello,I'm issuing a DB Read that does some calculations and returns a recordset where the columns cannot be mapped to a given table. For example, "select sum(col1) as total from Sales".The field "total" is not in the Sales table and therefore cannot ...
Hello,Is there a way to perform some cleanup steps prior to script termination if the call disconnects prematurely (say, the caller hangs up before going through the entire workflow)? I'm hoping to sort of 'roll back' the steps that were taken prior ...
That's a pretty clever workaround Yog, and will probably work under certain situations. What would you do if none of the column's data types match the variable that you would map them to? For example, you may want to average something where the resul...
Thanks for the informative reply, Yogi.What would normally happen to a script when a contact is no longer active (hangs up/disconnected)? Would the progam abort at the first exception if it's not caught or will it continue to flow down until reaching...
Thanks again for the info Venkat. This approach works but is a bit unreliable. Doing it this way, you are forced to guess the average delay needed before playing the prompt. As a result, some users will only receive part of the prompt (they picked up...
I've tried many redirecting with and without the 9 and/or 1 and both return errors (See below). I am able to place a call to an outside line using the "Place Call" method.Perhaps you can suggest why Place Call works while Redirect Call does not.Your ...
Thanks for replying Yogi. I don't fully understand your explaination. It appears that the ivr is unable to make an outside call (see below). Do you think the ivr received a busy signal when attempting to redirect the call? Just to make sure that this...
