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I'm having an issue at a customer location where I'm not getting disconnect events for certain calls. The customer describes these calls as:"This number goes to our IVR and they get to it by doing a Conference call on their Cisco phone to a hunt grou...
I have a TAPI application running in production that restarts every morning and opens a number of lines to monitor. This had been running fine up until a couple days ago and now lineOpen() is failing for every line with the error LINEERR_RESOURCEUNAV...
In my application, I want to place a call to an extension (supervisor) based on some event. After that extension answers and presses a digit I want to be able to conference that extension in with another extension's (agent) existing call without any ...
I discovered that when a call that is in a conference gets disconnected it gets a LINE_CALLSTATE event with a state of IDLE. Non-conferenced calls get a LINE_CALLSTATE with a state of DISCONNECTED. So if I handle IDLE state the same way I handle DISC...
The application does real-time emotion analysis and word and phrase detection. I have attached the relevant Cisco log.The example in that log is a call from extension 1952 to 18003901735 that connected at 9:22:41 according to my application logs. I n...
Figured it out. Turns out you have to wait for a LINE_DEVSPECIFIC event before you can call EpOpenById(). The API documentation says that you need to wait for an event of type SLDSMT_START_TRANSMISION, however I was never seeing this type of event bu...
