We have been provided a work around and an update on a fix - Workaround: https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/116658-technote-cuc-00.html This is a link to an old issue but does resolve the problem for ou...

The single item recovery feature is enabled for our entire organization.  We disabled this for a test user but the test users is still having the problem.

Having a similar issue, however we are running Unity 11.5.