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We have been provided a work around and an update on a fix - Workaround:
https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/116658-technote-cuc-00.html
This is a link to an old issue but does resolve the problem for ou...
The single item recovery feature is enabled for our entire organization. We disabled this for a test user but the test users is still having the problem.
