I'm assuming you made that change to a Webex Calling user inside Control Hub?You will need to talk to your Cisco Partner to enable Call Recording for you.

Devnet Sandbox for BroadWorks - https://developer.cisco.com/docs/broadworks/#!sandbox/broadworks-sandbox

Hi,It will likely mean that it's not supported and depending on how Webex Calling has been implemented for your customer, won't work. Is your customer's calling service hosted from the US but deployed in Mexico? Contact your Collab SE to find out.Kee...