** SOLUTION ** Hi there,    yes finally after 6 months of troubleshooting we found the problem: Palo Alto TS Agent  Looks like this agent is blocking exactly the port 37200 which is needed to transfer the screencaptures/data.   To solve this issue yo...

Hi there! We tried different versions up to 12.0 - yes.  Sadly that didn't helped.    After some more research with Wireshark we figured out that Port 37200 (SOCKS5 Bytestream) won't open when required.  If we share a screen capture from Fat-Client t...

Hi Rath!   Thanks for replying!    I have the problem on our Citrix Farm running MS 10.  I tried installing the certificates on the Citrix machine - sadly didn't helped.    If someone from a local machine sends me a screenshot to my Citrix Jabber eve...

Hi there,   did you already found a solution for this one?  Got the same problem.    Thanks!