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We are trying to catch the 'contactInactiveException' using the 'On Exception' step.It works when debugging the script, but it does not work with normal calls.Thanks for your help.
Hi,We have some problems with this software version:1. Queue stats are not shown in CSD, but all the rest information does.2. Some Historical Reports can not be used because of XML problems, but they are the default ones.Does anybody know why they ar...
You can change the language with the 'SetContactInfo' step. In this case the system will look for the prompt files in the folders US-en, FR-fr, IT-it... depending on the selected language.There is another way to do it. You can initialized the prompts...
The call will be always showed up as new call. The only thing you can try is creating a custom report to know if the call is an internal transfer or an external call.If you check the 'ContactCallDetail' table, the sessionID will be the same for every...
