We are trying to catch the 'contactInactiveException' using the 'On Exception' step.It works when debugging the script, but it does not work with normal calls.Thanks for your help.

Using AXL, is there any way to get how many active calls are being managed by a specific device? Is there any other way to get it?Thanks,Carlos

Using CSD we can monitor agents status, but some agents do not appear in the real time stats. Why is it happening?Thanks,Carlos

Hi,In the attached files you can find the errors we are getting. Does anybody know why it is happening?Thanks,Carlos

Hi,We have some problems with this software version:1. Queue stats are not shown in CSD, but all the rest information does.2. Some Historical Reports can not be used because of XML problems, but they are the default ones.Does anybody know why they ar...