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Hello, I have a supervisor requesting that we change the queue logic currently written in their script. Right now they have an if-then statement in place that determines how to handle the call if the number of agents logged in is less than or equal ...
I think so, but let me explain how I am processing what you are saying and see if its the same thing. So they want a ratio of 2 calls per agent in queue, so if there are 10 agents logged in, max calls would be 20 in queue.
