Hi everybody, On my 8800 series phones, there's a round colored circle with the initials of the user or line label that pops up during an incoming call. This same icon is present on my 8832 all the time. For instance, the line label the 8832 is "IT C...

I have multiple 8832s that pulled a bad firmware version which essentially stops the phone from registering. When I go try to factory reset these devices, nothing happens. Factory reset is never initialized as described in the manual.   I hold the # ...