About vhak_dtvt

vhak_dtvt · 05-18-2010

we currently had 130 port IVR (we are running CCX 7.0 Premium ) Is there any way to write the script for IVR so that when all IVR ports are busy, the system will prompt the next call that it’s full load ? Can we do that ? If yes please share the d...

vhak_dtvt · 05-19-2010

hi.-how many calls does a virtual extension can handle at the same time?-When all CTI Ports are already in use and a new call comes in at the CTI Route Point, CTI route Point ruote all new calls to an application .can that application run a script ...

vhak_dtvt · 05-18-2010

"Hi,I did not know too much about UCCX 7.0(1) from this point of view, but I have a UCCE 7.2(7) system with IP IVR 4.0(5)SR2 and it seems to work perfectly. I don't know why, either, but the default script does not need any CTI ports when playing ...

vhak_dtvt · 05-18-2010

hi netbakter It requires IVR port to create a script to play prompt, while all of the IVR ports are currently busy. If there are some ports left to write script, it's not possible to service many customers at a same time, and the overload is still n...

Member Since	‎05-18-2010 12:00 AM
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all ivr port busy , the system will prompt the next call that it’s full load

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