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Member since ‎06-04-2018
‎09-25-2020

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Trying to integrate a basic IVR survey in Quality Management with CCX and the call identifier is 'Associated Call ID', which seems to only reside in Quality Management. The logic and sequence is below and I'm using CCX version 12.0.1 and latest versi...
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Member Since ‎06-04-2018 02:33 PM
Date Last Visited ‎09-25-2020 12:05 AM
Posts 3