You may also want to take a look at this Tech Tip.How to Add Music on Hold to ICD Caller In Queuehttp://www.cisco.com/warp/public/788/AVVID/how_to_add_moh_icd.pdf~ ange
Renzil,you do not have to obtain a Software License File associated with the Standard Edition of IPCC Express.Simply use the PAK associated with the Premium Edition. Use the below website if you are a registered user of Cisco Connection Online.http:/...
Take a look at Pages 9 & 10 of the Supervisor Desktop User Guide.Currently the Data View pane can not be customized however you can sort the columns by ascending/descendingn order. The data in the columns can be sorted by clicking on the column heade...
Hello,I've spoken to a TAC Engineer and they highly recommend that you open a Service Request. It sounds like there may be a SPAN configuration issue.You can open a Service Request at the following URL.http://tools.cisco.com/ServiceRequestTool/create...