Hi mollydubow, Having just attended the IT Admin training course I can appreciate how important it is not to overlook the Webex recommended essential configurations.  I have not yet been involved in an implementation phase but very much hope that I w...

Hi AhmedSalama9797,  To my knowledge, I don't believe Analytics has the capability to give you a breakdown for calls made by different join methods i.e. Webex Contact Centre or Webex App. To get that level of detail you would probably have to go into...