Molly is the Webex Customer Loyalty & Adoption Manager. Her team manages the Webex Community and the Ambassador program. The Webex Community is THE destination location for all questions and conversations about Webex. Forums are available with vibrant conversations for partners, technical IT implementers, adoption change managers, and end users looking to innovate in their space. Our community, loyalty and advocacy program builds a cohesive ecosystem to foster a self-serve environment that increases adoption and provides a hub for authentic interactions. The community recruits brand advocates from every discipline that share their real life business outcomes using Webex. Molly joined Cisco in 2004 as a Customer Success Manager and has delivered transformative growth for thousands of customers adopting Webex. She became passionate about customer delight in food service, and carried that hospitality mindset in varied roles as a technical trainer, technical writer, and television ad sales executive. Molly loves learning new things and is an urban beekeeper in Oakland, California.