Hello, We need to make a video CC for our company and we already have WebEx Suit and Cisco PCCE 12.6.We recently installed CCP to send the video calls to our finesse agent, could someone send me the necessary configuration to achieve this setup.BR, ...
Hello Experts,We have a very strange issue in cisco jabber and need any help or advise from cisco collaboration experts. Problem Definition:-==================An intermediate one way audio calls in cisco jabber (agent couldn't hear the customer) abou...
Hello Experts, I'm trying to upgrade the IP Phone Firmware of 8851 from SIP version 10 to SIP Version 14.2 (cmterm-88xx-sip.14-2-1-0201-40.k4.cop.sha512 ), and we are using Cisco CUCM 14 but it gave us the error "No valid upgrade options were found"...
Hello Experts,I have an issue that the outbound calls give one ring only and the voice gateway send a bye message with error " Cause=96 Mandatory IE missing error" we send the error to the SP , but they send that the GW is sending the bye message and...
Hello Everyone,We Changed the SIP trunk between CUCM and Voice GW to be H323 , and all incoming and outgoing works fine.Till now We don't know why the SIP didn't work.BR,Mohamed Saber
