About SteveK066

SteveK066 · 03-04-2026

A CCX supervisor that has previously been able to access Advanced Capabilities - Calendar now receives 'Unable to load the gadget. Click refresh and if issue still persists contact Administrator'Asked the customer to try the usual, such as a differe...

SteveK066 · 02-26-2026

Previously, the illuminated portion of the phone in between the upper black and lower gray sections would flash upon receipt of a new voicemail message. A customer reported they were no longer seeing the MWI on their 9841 phone. I noticed the same on...

SteveK066 · 02-17-2026

A few years ago per request from a CCX customer, I created a few generic Jabber/CCX profiles for training new Resources who do not yet have what we call a NetID (LDAP). Typical Jabber users sync with an LDAP directory which has the user ID and phone ...

SteveK066 · 01-18-2026

A customer installed Jabber on his office pc. He routinely uses Remote Desktop to his office pc from home to use Zoom, Webex, etc. that use audio from his home laptop. The audio settings were 'Remote audio' for the speaker, but for Microphone the cho...

SteveK066 · 12-22-2025

I thought it would be simple, but it's not working. I have the DN of line A set to No voicemail, and in the forwarding destination to line B for both ring no answer internal and external. Same for busy, Maximum Number of Calls and Busy Trigger are bo...

SteveK066 · 02-27-2026

You're welcome. I wonder why the change.After I replied to the case that it's not a positive enhancement I received:"Thank you for your response. We understand the impact and appreciate your patience. feedback is highly valued and helps guide future ...

SteveK066 · 02-27-2026

Looks like we're out of luck. Cisco TAC's reply:"We have verified the voicemail indicator on Cisco 9841 phones. On firmware 3-4-1-0002-50, only the top red LED flashes for new voicemails; the full light bar no longer flashes. This behavior is by desi...

SteveK066 · 02-26-2026

Hi,The lamps have not gone (burnt) out. Many phones are doing this as of this morning or very recently. When the phone is idle, the illuminated area I described (the Front Arc) is on with a white/purple tint when the phone is idle, flashes a red/oran...

SteveK066 · 02-24-2026

Found out from a co-worker that some cache files can be deleted in Appdata subdirectories related to Jabber. After that's done, Jabber would prompt initially for an email address like it did before, I was able to do that on my home pc, and log in the...

SteveK066 · 02-10-2026

As for "The answer appears to be no, I can't answer the phone even though the bell doesn't ring" - but previously "I have tried another analog phone which has an electronic ring and it works perfectly but I prefer the bell ring".. That means it seems...

Member Since	‎11-01-2022 06:39 AM
Date Last Visited	‎03-06-2026 02:37 AM
Posts	148
Total Helpful Votes Received	16

User Statistics

User Activity

Finesse Calendar gadget not acccessible

9841 Message Waiting light

'Generic' Jabber credentials

Remote connection to Jabber

Call forward line when busy

Re: 9841 Message Waiting light

Re: 9841 Message Waiting light

Re: 9841 Message Waiting light

Re: 'Generic' Jabber credentials

Re: Analog Phone Doesn't Ring on VoIP