A customer asked if an employee was granted CCX admin access, would they be default be able to view the entire Team in Finesse? I would think yes. The goal is to give that employee the ability to set their own skillset level. If there's another way t...

About a week and a half ago I noticed no recent call records. I saw that the CAR Scheduler wasn't running. Not being sure if it required CLI access (which I don't have) to restart it, I referred the situation to our voice engineer. He restarted it, I...

I installed Jabber on an iPhone and Android. I know it's documented that the 'Partial Registered' status is due to a 2nd line being configured. That is the case when I installed it on a co-worker's phone, with only the main line it showed Registered....

A CCX supervisor that has previously been able to access Advanced Capabilities - Calendar now receives 'Unable to load the gadget.  Click refresh and if issue still persists contact Administrator'Asked the customer to try the usual, such as a differe...