If I have the no answer forwarding target set to the Call Handler extension, the voicemail greeting of the called extension is heard. The only way so far I was able to route the call to a Call Handler was to set the greeting to 'Nothing', then After ...

The customer's 2nd Jabber line won't show when selecting the drop down under the main number. It's a CCX line and she can log into CCX/Finesse and take calls, change agent status etc. I saw recent bug 'CSCwd12257 - Second line does not appear on the ...

A customer asked if an employee was granted CCX admin access, would they be default be able to view the entire Team in Finesse? I would think yes. The goal is to give that employee the ability to set their own skillset level. If there's another way t...

About a week and a half ago I noticed no recent call records. I saw that the CAR Scheduler wasn't running. Not being sure if it required CLI access (which I don't have) to restart it, I referred the situation to our voice engineer. He restarted it, I...

I installed Jabber on an iPhone and Android. I know it's documented that the 'Partial Registered' status is due to a 2nd line being configured. That is the case when I installed it on a co-worker's phone, with only the main line it showed Registered....