About SteveK066

SteveK066 · 10-01-2026

In CUCM, numbers not defined within a specific 555-555-XXXX range (not actual, just an example) by default route to trunks to an AT&T CO that we have on site. Typically those are DNs/phones and fax lines still on that system which we're in the proces...

SteveK066 · 09-09-2026

If I have the no answer forwarding target set to the Call Handler extension, the voicemail greeting of the called extension is heard. The only way so far I was able to route the call to a Call Handler was to set the greeting to 'Nothing', then After ...

SteveK066 · 09-03-2026

The customer's 2nd Jabber line won't show when selecting the drop down under the main number. It's a CCX line and she can log into CCX/Finesse and take calls, change agent status etc. I saw recent bug 'CSCwd12257 - Second line does not appear on the ...

SteveK066 · 06-17-2026

A customer asked if an employee was granted CCX admin access, would they be default be able to view the entire Team in Finesse? I would think yes. The goal is to give that employee the ability to set their own skillset level. If there's another way t...

SteveK066 · 06-05-2026

About a week and a half ago I noticed no recent call records. I saw that the CAR Scheduler wasn't running. Not being sure if it required CLI access (which I don't have) to restart it, I referred the situation to our voice engineer. He restarted it, I...

SteveK066 · 10-08-2026

Yes, I should have considered that, as that is the case for other numbers. I see them as translation patterns inserting +1, as well as their related route patterns. For other area codes not local, I was looking for an 'NXX' but noted CUCM used (2-9) ...

SteveK066 · 10-08-2026

To make it easier to see area codes and prefixes, I'll say the number is 4445551234. It's entered just like that on the device. And, I added 51234 as a translation pattern since customers do frequently enter 5 digits.

SteveK066 · 10-07-2026

The only thing in transformation is one entry with wildcards I believe to remove the access code of '81' if calling the AT&T system if entered by someone in error. (The AT&T system uses that to call out). Further investigation makes this a bit more c...

SteveK066 · 10-07-2026

Re: When you say this what do you exactly mean by that “I did create a specific entry for that and thought that would suffice to not have that pattern route to the AT&T system.”? What is it that you refer to with “entry”? - entry meant the route patt...

SteveK066 · 10-07-2026

I copied the route pattern below and changed \+1.[2-9]XX[2-9]XXXXXX to \+1.5555551234. I think I did that previously, and again when I call it I see 51234 on the phone. If the re-routing of 5555551234 is not defined in the AT&T system, I get a not in...

Member Since	‎11-01-2022 06:39 AM
Date Last Visited	‎10-23-2026 01:32 AM
Posts	174
Total Helpful Votes Received	22

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User Activity

Remove specific digits from a Route Pattern range

Forward not answered calls to Call Handler

Jabber on Windows - 2nd line won't display

CCX admin and Finesse

CDR needs to be restarted somewhat often

Re: Remove specific digits from a Route Pattern range

Re: Remove specific digits from a Route Pattern range

Re: Remove specific digits from a Route Pattern range

Re: Remove specific digits from a Route Pattern range

Re: Remove specific digits from a Route Pattern range