I thought it would be simple, but it's not working. I have the DN of line A set to No voicemail, and in the forwarding destination to line B for both ring no answer internal and external. Same for busy, Maximum Number of Calls and Busy Trigger are bo...

My customer asked if there's a report for just options chosen on a CCX script menu, specifically choices that just play an informational prompt. A 'trigger' of some sort would need to be configured, correct? I  saw a Priority Summary report - maybe e...

I have a non-used Skillset I'd like to delete. Opening the Printable Report shows no resources assigned. Is it safe to delete it? Just don't want to cause something like Partial Service when deleting a script still assigned to an app.