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I know ampersand is one of the 5 reserved characters in VXML. However, I am trying to figure out how to properly escape the ampersand in a voice grammar URL of a Form element. If I try to escape the ampersand with &, validation will still fail in...
Hi all,
For various very long reasons relating to working around CORS and embedding other 3rd party apps/CRMs, we're trying to run Finesse 11.6(1) ES01 at a customer behind a reverse proxy. Everything's set up and forwarding / URL rewriting. Howeve...
We have a CTI client library for an application of ours, which to this point has always been read-only, merely processing events. We are now adding some call and agent control to it. However, once that test CTI application performs a normal CloseReq ...
Does the Finesse Notification Service provide any events to gadgets for ECE actions - namely the starting and stopping of a web chat? A customer is converting to ECE from an older, customized WIM install. The customization allowed for a screen pop to...
In a call studio app deployed to a PCCE 11 CVP server, I am collecting 8 digits in a Digits element, for a date stamp of the format MMDDYYYY. In testing, the Digits value is stripping the leading zero, causing a later usage in a Say-It-Smart Date ele...
Yup Gerry, that's exactly what was I testing this morning. And that does work. I'll have to decide now whether or not I really want to go through the handwaving of TAC and convincing them it really is a bug. Thanks!
Yes, I have tried both escaping \& and the usual XML escaping with &. Call Studio seems to be validating literally on the presence of & in the string, so neither escapes pass muster. This would be really annoying, but I am going to try adding in ...
Yeah, not sure Denise. Interestingly, this customer is running Finesse 10.5 and (seems to be) running successfully. Guess some things in 11.x broke that success.
Hi Denise,Yeah, I forgot about this one too. In the time since I filed it, I POC’d it up in a local environment here. The normal Finesse event stream fires off media dialog events for ECE chats, along with the mapped PVs/ECCs set up in the ECE queue,...
Yup, that's what it was again Paul. I ran into that bug, and had the ES, from another customer. I and other guy originally loaded it before I posted this thread. The date read-back started working afterwards, but only the month. Then the call would h...
