03-29-2019 01:03 PM
I know ampersand is one of the 5 reserved characters in VXML. However, I am trying to figure out how to properly escape the ampersand in a voice grammar URL of a Form element. If I try to escape the ampersand with &, validation will still fail in the Call Studio project because of the & in the escaping &. Any ideas or suggestions? Thanks.
Solved! Go to Solution.
04-02-2019 09:43 AM
You could try saving it in Call Studio without the &.
Deploy and then edit the raw XML file for this element and add it back in (i.e. "&")
Then test and see if that works.
If it does you could log a TAC case as it would be a Call Studio Bug.
Gerry
04-01-2019 05:00 PM
Did you try a regular backslash prefix? \&
04-02-2019 12:15 AM
Try &
See this link for similar issue in XML (rather than VXML).
Regards,
Gerry
04-02-2019 06:30 AM
Yes, I have tried both escaping \& and the usual XML escaping with &. Call Studio seems to be validating literally on the presence of & in the string, so neither escapes pass muster. This would be really annoying, but I am going to try adding in the & into the URL of the deployed element XML file before I load the app onto the server.
04-02-2019 09:43 AM
You could try saving it in Call Studio without the &.
Deploy and then edit the raw XML file for this element and add it back in (i.e. "&")
Then test and see if that works.
If it does you could log a TAC case as it would be a Call Studio Bug.
Gerry
04-02-2019 10:55 AM
Yup Gerry, that's exactly what was I testing this morning. And that does work. I'll have to decide now whether or not I really want to go through the handwaving of TAC and convincing them it really is a bug. ;) Thanks!
04-03-2019 03:28 AM - edited 04-03-2019 04:26 AM
Log it as a bug for all our sakes!
Just give your Call Studio Version,
It it works when deployed you have proved that this is not a VXML issue or VXML Server Issue or a VXML browser issue.
It is 100% a Call Studio Issue.
Also show a Screen shot of the validation error
and point them to this URL Community post and ask TAC to discuss with the BU.
Gerry
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