Brent,You can certainly have the Web PG on the same box as long as there is sufficient resources. The IVR and Web can use the same VRU PG, simply configure separate PIMs within the PG setup.Jesse

Huang,VISTA IT, a professional services partner of Cisco, has intellectual property that enables the integration of Voice, Web, Email, and Video interaction channels within Cisco IPCC (current version). This integration enables a blended agent envir...