Hi,I have not done report customization someone point to the document for CUIC customization-How to Create a custom report using custom SQL, Edit View, Edit Filters, and scheduling reports for customers.

Doees anyone know the field which points to the date time when a skillgorup created?I have refered to the schema document-but most dbtime usually points to The current date and time stamp when the records are written to the DBDATETIME’,’ Date and tim...

I am trying to do CTIOS based Silent Monitoring with IP hardphones-I have done the confifs,when I try to start monitoring the agent I get error-"Voice transmitter is not installed properly in the targeted agent"Before this I got an error-"The worksta...

I want to enable silent monitoring-currently I can see the registry key CCMBasedSilentMonitor is set to 1,which means CM based Silent Monitoring is still enabled,can someone help me in setting up a CTIOS based silent monitroing?I  know i ve to rerun ...