Hi, I downloaded the custom reply template sample from cisco SocialMiner docwiki and made some minor changes in HTML part. Then i deployed it on SocialMiner and it shows an error : Uncaught TypeError: Cannot read property 'length' of undefined handleJSONResponsecore:rpc:shindig-container.js:6265 processNonProxiedResponsecore:rpc:shindig-container.js:3874 makeClosure and reply template is blank. I can't figure out what went wrong here.Is this a bug or am i missing something. I would be very greatful if anyone can help me on this Regards, S. Azhagappan ... View more

Hi, I have created a custom reply template for my facebook feed ..and i have put a send button as social plugin in the html part with the code lines as follows: <div id="fb-root"></div> <script src="http://connect.facebook.net/en_US/all.js#xfbml=1"></script> <fb:send href="example.com"></fb:send> but it doesn't show on my reply template... though it works fine if i just run the above code as simple html page. AM i doing something wrong here ...or do SocialMiner not support it? Please if someone can try it out....and reply it would be a great help . Regards, S. Azhagappan ... View more

Hello, I installed the socialminer software sucessfuly and i created a fan page on facebook ,  configured the feed on the CCP and the status of the feed is green. My problem is that when i try to reply to a post from the home page of the CCP , it gave me this error : There was an error determining the Facebook like status Invalid/expired Facebook Auth token: Need to reauthorize And the feed become un available and i have to repost authorization everytime , and even if i make the reauthorization post , it still doesn't post. What is supposed to be the problem? ... View more