This is the way that I see it... There are two types of information about the call:- Agent Oriented data includes items such as talk time and so on, since this indicates what the agent actually did. This data answers the question: what did the agents...
I also received this error message.The fix was to ensure that the login name was in the correct case.For example, 'Supervisor' and 'supervisor' will both log you in, but only the name with the correct case will receive any data.I hope that this helps...
Have you looked at the Schema for the table information that you need? It's quite detailed.Perhaps you can get started by looking at the standard reports. It might be useful to look at their construction and the tables that they use.You should be abl...
There are no default Webview reports that give you all of the information that you are looking for in one report, such as abandoned call details with all of the details e.g. ANI.I am sorry that this is not more helpful.