Im working on Cs-Mars version 6.0. after setting some drop rules to avoid having incidents on the dashboard. i figure out that incident are not matching the drop rule even if the incident details are exactly in the scope of the drop rule. is there an...

Hi, I'am having a strange problem with my Ip telephony, when a caller call to my call center. the call center agent can hear the caller but the caller doesnt hear anything, after few minutes the agent get linked to another agent in our network (in a ...