About wp2518

wp2518 · 04-18-2005

I have a customer who is using the 5 IPCC Express phone agent licnese bundled with the CM 4.0 upgrade and it is running co-resident on the CM subscriber.Everything is working fine, except the call stats on the phone agent appear to be way out of wack...

wp2518 · 04-25-2005

Actually the timer is continuing to run, it now says the longest is 172 hours, and 35 people are in queue.We are going to reset the TAI and Rascal after hours today.Thanks again!

wp2518 · 04-20-2005

Thanks Jim,Calls are transferred to the queue via an option on a Unity call handler. Calls are forwarded to the answering service by Unity based on a schedule, before the caller is given the option to go to the queue.I will try restarting TAI and Ras...

Member Since	‎04-18-2005 07:47 AM
Date Last Visited	‎08-18-2017 03:53 AM
Posts	3

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