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09-10-2017
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08-17-2018
12:34 AM
Dear Cisco dev community,
I am working on a project whereby using the TAPI functionality, I am monitoring calls between several lines. All's currently well however, I am unable to monitor a line which was created on a third party SIP device.
Is this by design?
I also note that the check box "Allow Control of Device from CTI" is not available for a third party SIP device.
thank you,
Randeep
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09-11-2017
03:34 PM
Thank you, I will look deeper into the interface today. During the configuration of the TAPI, I didn't set it up as mentioned in your message. I will associate an Application user rather than an end user this time.
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09-10-2017
09:44 PM
Hi Dan Just checking to see how far your development went with TAPI? The solution needs to be a single service that can subscribe (if that's the proper terminology) to events from many different devices. This is not a desktop app, this is not a softphone, this is not a one-to-one. This needs to be a one-to-many concept whereby a single service running on a single server, receives events for many different devices. Yes, it could be more than one service and more than one server for load balancing, fail over and redundancy but you get the idea. A service based approach for all devices is required. Did you manage to implement a "monitoring" only solution? I am stuck with a similar question and currently evaluating options in CISCO's API. Thanks Randeep
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09-10-2017
09:18 PM
Hi Cisco Team, I have a requirement to monitor calls between telephony devices (e.g. a Cisco 7960 desk phone or soft phone). As soon as a call is placed, our software is supposed to provide a notification trigger which pops out a video display in our application. The display stays open until the call is terminated and thus an event trigger would be used to shut the video display down. I have been looking at the various available options including TAPI - however as far as I can see, this appears to only work if the call is placed and received in a workstation that has a TAPI client installed and it is the one used for placing/receiving calls. Is there any other API or way we can do this? Thanks Randeep
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- Tags:
- monitoring
- tapi(tapi)
Labels:
08-17-2018
Dear Cisco dev community, I am working on a project whereby using the
TAPI functionality, I am monit...
09-11-2017
Thank you, I will look deeper into the interface today. During the
configuration of the TAPI, I didn...
09-10-2017
Hi DanJust checking to see how far your development went with TAPI? The
solution needs to be a singl...
Public Statistics
| Date Registered | 09-10-2017 09:03 PM |
| Date Last Visited | 08-17-2018 01:05 AM |
| Total Messages Posted | 4 |
