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About dmurthy74
08-18-2017
dmurthy74
Beginner
I have worked in the contact center space for the past 3 years with knowledge in the UCCX space for the past 1.5 years
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02-15-2008
48
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UCCX 7.0 - SingleNode-Access the SQL db_cra
Created by
dmurthy74
in
Contact Center
07-10-2012
07-10-2012
Ok, One more question on the Auth mode. The DBA was not able to connect to the db_cra using windows ...
UCCX 7.0 - SingleNode-Access the SQL db_cra
Created by
dmurthy74
in
Contact Center
07-09-2012
07-09-2012
Thanks Anthony for consolidating all the links!
UCCX 7.0 - SingleNode-Access the SQL db_cra
Created by
dmurthy74
in
Contact Center
07-09-2012
07-09-2012
Hi,We have a stand alone UCCX version 7.0 with SQL MSDE. To facilitate some form of custom reporting...
UCCX 7.0 Script - Record IVR Options in Script
Created by
dmurthy74
in
Contact Center
08-23-2011
08-23-2011
Hi, I think I did not explain well in my previous post. In the current environment, I have run out o...
UCCX 7.0 Script - Record IVR Options in Script
Created by
dmurthy74
in
Contact Center
08-22-2011
08-22-2011
I kind of understood using a string variable though I have to try it out first but I still couldn't ...
UCCX 7.0 Script - Record IVR Options in Script
Created by
dmurthy74
in
Contact Center
08-22-2011
08-22-2011
Hi Anthony,Thanks for your response! There are situations one call spreads across a couple scripts (...
UCCX 7.0 Script - Record IVR Options in Script
Created by
dmurthy74
in
Contact Center
08-22-2011
08-22-2011
HI, I have to come up with a design using the UCCX scripting to meet a business requirement. The bus...
Re: UCCX Scripting 7.0(1) Help
Created by
dmurthy74
in
Contact Center
05-12-2011
05-12-2011
Thanks Koen for your response. Well, now the call routes tothe approriate agent but assume this agen...
UCCX 7.0 - Access db_cra in standalone installs
Created by
dmurthy74
in
Contact Center
04-04-2011
04-04-2011
Hi, We have UCCX 7.0(1)SR5_Build 504. This version is installed as a stand alone box for testing env...
UCCX7.0 - Can CAD agents view agents in other teams in chat window?
Created by
dmurthy74
in
Contact Center
02-24-2011
02-24-2011
Hi, We have the UCCX7.0 Premium with CAD 6.6. My client wanted to know agents belonging to different...
Setting agent's default state to Ready in CAD
Created by
dmurthy74
in
Contact Center
01-17-2011
01-17-2011
Hi, We are using UCCX 7.0 with CAD 6.0. Is it possible to set the default state of the agent to Read...
Re: UCCX-Max JTAPI triggers that can be associated with a single
Created by
dmurthy74
in
Contact Center
11-16-2010
11-16-2010
Hi Anthony, Thanks much for your response. you got the message right:) But here's my follow-up quest...
UCCX-Max JTAPI triggers that can be associated with a single script
Created by
dmurthy74
in
Contact Center
11-16-2010
11-16-2010
Hi, We are on UCCX 7.0(1)SR5 cluster. I would like to know if there is any maximum limit on the numb...
Re: Agent showing email not ready status in supervisor Desktop
Created by
dmurthy74
in
Contact Center
10-04-2010
10-04-2010
Aha! I didn't do a search on this issue assuming only I was the only one seeing this issue and ended...
Re: CAD- Integration with TSRM(CRM)
Created by
dmurthy74
in
Contact Center
08-26-2010
08-26-2010
Thanks for your response.I am glad I learnt that the integrated browser is not IE and we use macros ...
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Public Statistics
Date Registered
02-15-2008
01:52 PM
Date Last Visited
08-18-2017
03:53 AM
Total Messages Posted
48
Helpful Votes Given To
User
Helpful Count
Anthony Holloway
5
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