Hi,We have a stand alone UCCX version 7.0 with SQL MSDE. To facilitate some form of custom reporting, the Business wants us to provide a read only access to the underlying db_cra so that they will just perform a bunch of Select statements to reacd th...
HI, I have to come up with a design using the UCCX scripting to meet a business requirement. The business would like to capture all the different menu options the caller presses before he reaches an agent. For example, Main menu will have - "pres...
Hi, We have UCCX 7.0(1)SR5_Build 504. This version is installed as a stand alone box for testing environemnt. Now, I would like to view the tables/views etc the underlying db_cra database in this standalone install. How do I achieve this since I...
Hi, We have the UCCX7.0 Premium with CAD 6.6. My client wanted to know agents belonging to different teams van view each other in their CAD's chat window? I did read an earlier post that this is not possible in UCCX5.0. Nevertheless, wasnted to s...
Hi, We are using UCCX 7.0 with CAD 6.0. Is it possible to set the default state of the agent to Ready when they login to their CAD.Right now, they go to the default Not Ready state one they login.Thanks,DM
Ok, One more question on the Auth mode. The DBA was not able to connect to the db_cra using windows authentication. So, he requested that I change it to SQL authentication. Are there any risks in terms of security by changing the auth mode? Also, I ...
Hi, I think I did not explain well in my previous post. In the current environment, I have run out of all the 10 Call.Variables and hence will have to use the Expanded Call Variables (using the second tab in the setEnterpriseCallInfo step). Henc...
I kind of understood using a string variable though I have to try it out first but I still couldn't figure out the use of ECC variables for this purpose. I will not be able to use any of the call variables (1 to 10) since they are used up for differ...
Hi Anthony,Thanks for your response! There are situations one call spreads across a couple scripts (script 1 invokes a subflow where a certain option is pressed). A string Variable would be local to only one script. How do I acheive using a string va...
