Cisco Community
English
Register
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Anthony Holloway
Online
VIP Mentor
I'm just a person with an interest in being good at their job, and helping others.
Personal Website
Awards
5
Cisco Designated VIPs 2015 Contact Center 2014 Contact Center 2013 Contact Center 2019 Contact Center 2020 Contact Center
1
Spotlight Awards Doc/Video September 2012
Recent Badges
Awards
Recent Badges
See all
VIP 2020
CCP Member
100 Helpful Vote
300 Accepted Solution
150 Accepted Solution
50 Accepted Solution
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
Stats
Member since ‎07-13-2006
4618
Posts
6218
Helpful
783
Solutions
Certifications
DevNet 500
DevNet 500
Cisco Certified DevNet Associate
Understanding of Cisco Network Devices
Understanding Design for Cisco Internetworking Solutions
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Design Associate (CCDA)
CCNA
CCNA
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: CUCM 12.5 Cannot Add application user

Created by in Unified Communications Infrastructure
11-25-2020
11-25-2020
I was having this same problem in devnetsandbox.cisco.com's UCCX 12.5 sandbox. The SQL command in th...

Re: UCCX Post call survey with Enhanced licenses

Created by in Contact Center
11-25-2020
11-25-2020
You would store that additional information in the Custom Variable 1 ... 10 fields. You do this in t...

Re: UCCX Post call survey with Enhanced licenses

Created by in Contact Center
11-25-2020
11-25-2020
You are correct in which report you need to run, but since there are 10 fields to put any data you w...

Re: Agent Call recording retrieval UCCX

Created by in Contact Center
11-25-2020
11-25-2020
RE: CUCM Not with the CAD based recording solution. RE: UCCX Not that I can think of. If you moved o...

Re: Agent Call recording retrieval UCCX

Created by in Contact Center
11-24-2020
11-24-2020
I'm not sure where you heard/read that the recordings are still on the server after 7 days, but the ...

Re: Post Call Treatment Issue

Created by in Contact Center
11-23-2020
11-23-2020
Sorry, I didn't quite understand what you were doing until I saw your script, and now I think I get ...

Re: UCCX Scripting and License

Created by in Contact Center
11-23-2020
11-23-2020
Right on, so from what I can tell, you're only using: languages, menus and CSQs; all available with ...

Re: UCCX Costumer Call Priority

Created by in Contact Center
11-23-2020
11-23-2020
Yes, that is possible to achieve. If you have the UCCX Premium license level, then you can do either...

Re: UCCX Costumer Call Priority

Created by in Contact Center
11-22-2020
11-22-2020
Technically, it would still work, since we check for 10 or more digits, so it's optional to increase...

Re: UCCX Scripting and License

Created by in Contact Center
11-22-2020
11-22-2020
There's nothing specific to licensing here. Why are you concerned about licensing? Did you run into ...

Re: UCCX SendMail Step

Created by in Contact Center
11-22-2020
11-22-2020
There's nothing native/easy, but you could look at @Gergely Szabo 's post here: https://community.ci...

Re: UCCX Costumer Call Priority

Created by in Contact Center
11-22-2020
11-22-2020
There are several ways to solve this, and here is just one way: Variables Needed Type Name Default V...

Re: Post Call Treatment Issue

Created by in Contact Center
11-21-2020
11-21-2020
Are you grabbing the number in the survey script with like a Get Contact Info step or something? If ...

Re: Are you still there before prompt is played on Get Digit String

Created by in Contact Center
11-21-2020
11-21-2020
This is likely due to the fact that you are looping this prompt several times while waiting for an A...

Re: Finesse has Problems with Certificate on Port 7443

Created by in Contact Center
11-13-2020
11-13-2020
There's only the one cert: Tomcat. If you are having a mixed experience based on the port you're con...
Public Statistics
Date Registered ‎07-13-2006 02:19 PM
Date Last Visited ‎11-25-2020 06:37 AM
Total Messages Posted 4,618
Total Helpful Votes Received 6218
Helpful Votes Given To
Awards
Cisco Designated VIPs
2015 Contact Center
Cisco Designated VIPs
2014 Contact Center
Cisco Designated VIPs
2013 Contact Center
Cisco Designated VIPs
2019 Contact Center
Cisco Designated VIPs
2020 Contact Center
Community Spotlight Award
Doc/Video September 2012