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Anthony Holloway
‎10-13-2021

Cisco Employee
Awards
5
Cisco Designated VIPs 2015 Contact Center 2014 Contact Center 2013 Contact Center 2019 Contact Center 2020 Contact Center
1
Spotlight Awards Doc/Video September 2012
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VIP 2020
CCP Member
100 Helpful Vote
300 Accepted Solution
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50 Accepted Solution
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
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Member since ‎07-13-2006
4684
Posts
6568
Helpful
796
Solutions
Certifications
Developing Applications for Cisco WebEx and WebEx Devices
Developing Applications and Automating Workflows using Cisco Platforms
Cisco Certified DevNet Specialist - Collaboration Automation and Programmability
Cisco Certified DevNet Associate
DevNet Class of 2020
DevNet 500
DevNet 500
Cisco Certified DevNet Associate
Understanding of Cisco Network Devices
Understanding Design for Cisco Internetworking Solutions
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Design Associate (CCDA)
CCNA
CCNA
CCNA
CCNA
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: Identifying step count

Created by in Contact Center
10-11-2021
10-11-2021
Thanks @Roger Kallberg for the mention, but unfortunately, I never found a way to retrieve the numbe...

Re: Celebrating 1 Million Cisco Community Members

Created by in Cisco Cafe Blogs
09-09-2021
09-09-2021
Thank you @Roger Kallberg for the kind words here! I would like to mention @Jonathan Schulenberg, as...

Re: UCCX Scripting - Time Calculation

Created by in Contact Center
08-06-2021
08-06-2021
Here's one way to solve this Variables java.text.SimpleDateFormat formatter = null String obtained_t...

Re: UCCX Partila Service

Created by in Contact Center
08-06-2021
08-06-2021
No I cannot. It looks like the same log entry over and over again. Keep searching, changing your key...

Re: UCCX Partila Service

Created by in Contact Center
08-05-2021
08-05-2021
While I cannot say for certain why your prompt mgr is in partial, I do not think it's because of a s...

Re: UCCX display original calling number to transfer targets

Created by in Contact Center
07-22-2021
07-22-2021
Yes, that sounds correct. You could show the Agent the caller's phone number in Finesse as an Enterp...

Re: UCCX 9 "Time of Day" Time Ranges

Created by in Contact Center
07-09-2021
07-09-2021
@TomMar1 You need to use the Set Session Info step to store the date, and the Get Session Info step ...

Re: UCCX 9 "Time of Day" Time Ranges

Created by in Contact Center
07-07-2021
07-07-2021
@TomMar1 Whenever I want something to happen once per flow, and not once per caller, I usually just ...

Re: UCCX IVR License-annoying

Created by in Contact Center
05-27-2021
05-27-2021
Hi Vijendra, I wasn't aware you could mix adv and basic IVR ports on the same system. Can you link m...

Re: How to upload an empty prompt from script

Created by in Contact Center
03-03-2021
03-03-2021
You nailed it!

Re: How to upload an empty prompt from script

Created by in Contact Center
03-02-2021
03-02-2021
Nice of you to credit me! If you wanted to trade file size for simplicity, you could upload a delay ...

Re: Debugging UCCX Rest call

Created by in Contact Center
03-01-2021
03-01-2021
Awesome! You're very welcome!

Re: UCCx 11.6 Compatibility with CUCM 12.5

Created by in Contact Center
02-09-2021
02-09-2021
No worries! At least you now know you're covered! Good luck!

Re: UCCx 11.6 Compatibility with CUCM 12.5

Created by in Contact Center
02-09-2021
02-09-2021
You were so close! If you head back to the Compatibility Guide, you will see Footnote 1a, which says...

Re: REST POST inserting a "?"

Created by in Contact Center
01-04-2021
01-04-2021
Right ok, so the Content-Type needs to match what you're sending the server. In UCCX, if you are sen...
Public Statistics
Date Registered ‎07-13-2006 02:19 PM
Date Last Visited ‎10-13-2021 07:04 AM
Total Messages Posted 4,684
Total Helpful Votes Received 6568
Helpful Votes Given To
Helpful Votes From
Awards
Cisco Designated VIPs
2015 Contact Center
Cisco Designated VIPs
2014 Contact Center
Cisco Designated VIPs
2013 Contact Center
Cisco Designated VIPs
2019 Contact Center
Cisco Designated VIPs
2020 Contact Center
Community Spotlight Award
Doc/Video September 2012