De nada. La respuesta a su pregunta depende de la programación dentro del guión. Es posible que pueda escribir un script que llame a un Agente de inmediato, sin demora. Sin embargo, el escenario más común es realizar otras comprobaciones y acciones antes de llamar al Agente. Por ejemplo, puede verificar la hora actual en comparación con su horario comercial, o verificar si es feriado hoy, o jugar un saludo de bienvenida, un menú, etc. ¿Es posible que mires tu script para ver lo que está haciendo? ... View more

Hola, Cuando se llama al 111, CUCM enviará un mensaje CTI a UCCX, informando a UCCX que ha llegado una nueva llamada. CUCM sabe enviar un mensaje a UCCX, porque UCCX ha registrado el punto de ruta CTI con esa extensión. Luego, UCCX verificará su propia configuración, para saber dónde está asignado el Trigger for 1111. Por ejemplo, si el disparador para 1111 está asociado a la aplicación denominada MainAA, entonces UCCX comenzará a ejecutar el script asociado a la aplicación MainAA. Para que UCCX responda la llamada y reproduzca audio a la persona que llama, UCCX necesita CUCM para dirigir la llamada hacia uno de los puertos CTI. UCCX volverá a mirar el Trigger 1111 y notará el Grupo de control de llamadas (CCG) asociado, que es una lista de puertos CTI. UCCX elegirá uno de los puertos CTI y le indicará a CUCM que dirija la llamada a la extensión del puerto CTI seleccionado. En este punto, la persona que llama se conectará al puerto CTI seleccionado, UCCX les reproducirá audio e incluso puede hacer selecciones de menú en este momento. Desde aquí, la secuencia de comandos que se está ejecutando utilizará el paso Seleccionar recurso para ubicar un Agente disponible. Una vez que UCCX ha encontrado un agente disponible, UCCX iniciará una transferencia de consulta al agente, que pone en espera a la persona que llama, hasta que el agente responda. Cuando el agente responde, UCCX abandona el flujo de llamadas y libera el puerto CTI que estaba en uso. El audio ahora va directamente entre la persona que llama y el Agente. Espero que eso ayude. ... View more

Are you ready for this? Set http_resp = URL[http://192.168.5.5/logEnter.php?LOG_ID=2222] Where http_resp is a String variable.   EDIT: Create URL Document doesn't actually make the HTTP call.  It just prepares the variable for you to use it later, in another step, which will make the HTTP call.  E.g., Create XML Document. ... View more

The Barix line of products might be worth a look (https://www.barix.com). Typically, you would configure CUCM as you described it, in the scenario where you manage it yourself, however, you simply pick the SampleAudio file and set the max hops for multicast to 1 (or block it on the ingress switch port). Then you configure 1 Barix device per location, with the same Multicast IP settings you gave to CUCM, so that when devices (E.g., phones and gateways) are instructed to pull MMOH, they get it from the Barix device instead. What I'm not too sure on is how the sites will supply the Barix device with their music choice. I know in the projects I've worked on, it was a live audio feed from a music player with just an analog connection, but you might want mobile app support, or browser based management, or maybe even usb sticks, etc. ... View more

I looked in the SIP Trunk messaging guide: https://developer.cisco.com/site/uc-manager-sip/documents/sip_trunk/ As well as in the SIP Line side guide: https://developer.cisco.com/site/uc-manager-sip/documents/sip_line/ Neither are conclusive, and neither confirm my experience with the Contact header. ... View more

Good question! I would like to know this as well. I have used the Contact header to manipulate the caller ID via SIP Profiles, as I found the From address was not being used by CUCM to display the caller ID on the phone. ... View more

Unfortunately, that is working as expected. Each time you call the Set Enterprise Call Info step, it overwrites the previous value, only leaving the last value to be reported on. You'll want to use something called concatenation, which allows you to append the next value on to the last value. E.g., Set menu_selections = menu_selections + ", New Selection" Additionally, there is only like 40 characters or something small like that to hold in the 10 CCV fields, and so, if you are tracking 8-Repeat as well, then you'll likely overflow the field by storing these longer names in there. I would recommend having one CCV dedicated to just the digit press (E.g., 8,8,1,3) and then one CCV dedicated to the final outcome (E.g., Transfer_to_Queue) Additionally, as a good practice, I think you should zero out the CCVs at the beginning of your script, because the CCV report will report by call leg, and so, if you are transferring calls around your system, it's likely that you'll start to see duplicate entries in the report, and it will throw off your numbers. The instances where this will happen are hard to articulate, but if you haven't seen it happen yet, you might start to notice it now that I brought it up. Anyway, you would do this with a Set Enterprise Call Info step at the top of the script and just set each of the 10 CCV to "" which will erase their previous values (recall that CCV attach to the caller and not to the application/script/csq, and thus follow the caller around the system). Typically that is not a bad thing, if you do in fact want to remember something about them, but it wont help you if you are trying to run reports on which options are often pressed. Lastly, the CCV report in CUIC does not allow you to filter on more than one criteria at a time, and so if you want to know how many people press option 4, but you also want to limit the report to just a certain application, well, then, this is not possible. The report output will filter on the app name only, and all menu selections will be in the report. Therefore, I recommend you put a small identifier in front of your CCV to denote the app its for, so you can omit the application name filter in CUIC and just use the CCV filter (e.g., CCV 1 = main:4) Keep in mind that the CCV report filter has an implied contains condition to it, so by putting the identifier in the front, you now effectively changed it to a begins with, which allows you to get more specific about nested menu presses from left to right. Though, one might argue to just export to Excel and run a pivot table from there, and I cannot argue with that approach. Excel would be superior than the stock report. I hope that helps. ... View more

Wait, so you have nodes which are not authenticated in the show network cluster command? That sounds like they are not using the same cluster security password as the publisher, perhaps. I'm guessing the databases are out of sync though. For example, what does your db status show you? You might want to verify that your cluster security passwords are the same on all nodes, or just force them to a new value. You can do the former with the set password user security trick, where you type in the password you think it is, but then type in banana for the new password. If you get the current password wrong, it will tell you that, but if you got it right, you'll get a complaint that banana isn't a strong password. For the latter, you need console access, an ISO, and the pwrecovery user with pwreset password, and a reboot of all nodes. ... View more

Have you already tried with a comma (the standard for pause)? The documentation for the Call Consult Transfer step unfortunately does not specify that this is valid, however, the Send Digit String step documentation does: Note: You can insert a “,” (comma) in the sequence of DTMF digits to instruct the script to insert a 1-second pause before continuing to out-pulse the remaining DTMF digits. You can use multiple commas to increase the length of the pause. Source: https://developer.cisco.com/docs/contact-center-express/#!send-digit-string-step/send-digit-string-step As well as the Call Redirect step: Note: You can use a comma (,) in the string to insert a pause of 1 second before the next digit is outpulsed. Source: https://developer.cisco.com/docs/contact-center-express/#!call-redirect-step/call-redirect-step ... View more