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Anthony Holloway
‎11-10-2021

Cisco Employee
Awards
5
Cisco Designated VIPs 2015 Contact Center 2014 Contact Center 2013 Contact Center 2019 Contact Center 2020 Contact Center
1
Spotlight Awards Doc/Video September 2012
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VIP 2020
CCP Member
100 Helpful Vote
300 Accepted Solution
150 Accepted Solution
50 Accepted Solution
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
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Member since ‎07-13-2006
4691
Posts
6633
Helpful
799
Solutions
Certifications
Developing Applications for Cisco WebEx and WebEx Devices
Developing Applications and Automating Workflows using Cisco Platforms
Cisco Certified DevNet Specialist - Collaboration Automation and Programmability
Cisco Certified DevNet Associate
DevNet Class of 2020
DevNet 500
DevNet 500
Cisco Certified DevNet Associate
Understanding of Cisco Network Devices
Understanding Design for Cisco Internetworking Solutions
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Design Associate (CCDA)
CCNA
CCNA
CCNA
CCNA
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: UCCX Scripting - Early Selection to bypass prompts

Created by in Contact Center
11-08-2021
11-08-2021
For what it's worth, It's called Barge and not Interruptible, and you cannot conditionally barge a p...

Re: Cisco UCCX Script Editor - Allowed Characters in a Variable

Created by in Contact Center
11-08-2021
11-08-2021
Are you actually using the dollar sign ($) in front of your variable name? I have never seen that be...

Re: Call Redirect and the ability to return call to Get Digit String

Created by in Contact Center
10-29-2021
10-29-2021
When you say "continue waiting on the line until the next timer expires" do you mean that you would ...

Re: Call Redirect and the ability to return call to Get Digit String

Created by in Contact Center
10-28-2021
10-28-2021
Use the Call Consult Transfer step instead. It will allow you to specify a time for how long you wis...

Re: UCCX IVR Script GetDigitString for 4 OR 6 digit set true ELSE fail

Created by in Contact Center
10-26-2021
10-26-2021
The answer to your original question is the following: If (InputGetDigitString.length() == 4 || Inpu...

Re: FIFO Call Priority

Created by in Contact Center
10-26-2021
10-26-2021
I can't open your script at the moment, but the solution is simple: never re-use the same Select Res...

Re: FIFO Call Priority

Created by in Contact Center
10-26-2021
10-26-2021
I have never heard of FIFO not working in UCCX. So, assuming for a moment you didn't just find a def...

Re: Identifying step count

Created by in Contact Center
10-11-2021
10-11-2021
Thanks @Roger Kallberg for the mention, but unfortunately, I never found a way to retrieve the numbe...

Re: Celebrating 1 Million Cisco Community Members

Created by in Cisco Cafe Blogs
09-09-2021
09-09-2021
Thank you @Roger Kallberg for the kind words here! I would like to mention @Jonathan Schulenberg, as...

Re: UCCX Scripting - Time Calculation

Created by in Contact Center
08-06-2021
08-06-2021
Here's one way to solve this Variables java.text.SimpleDateFormat formatter = null String obtained_t...

Re: UCCX Partila Service

Created by in Contact Center
08-06-2021
08-06-2021
No I cannot. It looks like the same log entry over and over again. Keep searching, changing your key...

Re: UCCX Partila Service

Created by in Contact Center
08-05-2021
08-05-2021
While I cannot say for certain why your prompt mgr is in partial, I do not think it's because of a s...

Re: UCCX display original calling number to transfer targets

Created by in Contact Center
07-22-2021
07-22-2021
Yes, that sounds correct. You could show the Agent the caller's phone number in Finesse as an Enterp...

Re: UCCX 9 "Time of Day" Time Ranges

Created by in Contact Center
07-09-2021
07-09-2021
@TomMar1 You need to use the Set Session Info step to store the date, and the Get Session Info step ...

Re: UCCX 9 "Time of Day" Time Ranges

Created by in Contact Center
07-07-2021
07-07-2021
@TomMar1 Whenever I want something to happen once per flow, and not once per caller, I usually just ...
Public Statistics
Date Registered ‎07-13-2006 02:19 PM
Date Last Visited ‎11-10-2021 12:08 AM
Total Messages Posted 4,691
Total Helpful Votes Received 6633
Helpful Votes Given To
Helpful Votes From
Awards
Cisco Designated VIPs
2015 Contact Center
Cisco Designated VIPs
2014 Contact Center
Cisco Designated VIPs
2013 Contact Center
Cisco Designated VIPs
2019 Contact Center
Cisco Designated VIPs
2020 Contact Center
Community Spotlight Award
Doc/Video September 2012