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About joycentiong
07-19-2018
joycentiong
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06-30-2015
29
Posts
1
Helpful
1
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Re: Update wrap-up data via REST API
Created by
joycentiong
in
Contact Center
12-11-2017
12-11-2017
Hi Denise,Currently, I am updating CallVariables using finesseext.js provided by Cisco as shown belo...
Re: Finesse Wrap-up Code Sorting / AutoComplete ??
Created by
joycentiong
in
Contact Center
12-08-2017
12-08-2017
Hi Denise,Our client have issues with the built-in Wrap-up drop-down and it is not sorted in order. ...
Re: Campaign Outbound cancel call
Created by
joycentiong
in
Contact Center
07-27-2017
07-27-2017
Hi Denise,Do you have sample outbound gadget?Thanks.Danny
Re: Campaign Outbound cancel call
Created by
joycentiong
in
Contact Center
07-21-2017
07-21-2017
Denise,I have implemented Accept/Reject/Close in custom gadget. Here is what I am trying to do:When ...
Campaign Outbound cancel call
Created by
joycentiong
in
Contact Center
07-20-2017
07-20-2017
Hi,I am trying to convert outbound campaign feature added to CTIOS VB.NET 9.0.* to Finesse gadget 10...
Re: WebService - mymakeRequest function with Authorization
Created by
joycentiong
in
Contact Center
07-17-2017
07-17-2017
Thanks for the response and sorry for the late replied.Danny
WebService - mymakeRequest function with Authorization
Created by
joycentiong
in
Contact Center
06-15-2017
06-15-2017
Hi,I came across Webservice finesse sample gadget that used cisco API. I am trying to add Basic64 Au...
Re: Finesse 10.5: Supervisor select an agent to monitor
Created by
joycentiong
in
Contact Center
04-28-2017
04-28-2017
Hi Denise,Finally, I am able to grab the agent's call variable from supervisor.BTW: the dialog count...
Re: Finesse 10.5: Supervisor select an agent to monitor
Created by
joycentiong
in
Contact Center
04-28-2017
04-28-2017
Hi Denise,Any idea how to get the agent's extension when supervisor is monitoring an agent?Thanks.Da...
Re: Finesse 10.5: Supervisor select an agent to monitor
Created by
joycentiong
in
Contact Center
04-26-2017
04-26-2017
Hi,Ok, I will try again tomorrow. But today in debug mode, when I click on Start Monitoring _process...
Re: Finesse 10.5: Supervisor select an agent to monitor
Created by
joycentiong
in
Contact Center
04-26-2017
04-26-2017
Hi Denise,Thanks for the fast response. Yes, I am using _processCall method. So I need to loop throu...
Re: Finesse 10.5: Supervisor select an agent to monitor
Created by
joycentiong
in
Contact Center
04-26-2017
04-26-2017
Hi Denise,My colleague and I decided to make a small changed on our side instead of using the agent ...
Re: Finesse 10.5: Supervisor select an agent to monitor
Created by
joycentiong
in
Contact Center
04-25-2017
04-25-2017
Hi Denise,Client moved from CTIOS agent desktop to Finesse. In CTIOS, on the supervisor side codes w...
Re: Finesse 10.5: Supervisor select an agent to monitor
Created by
joycentiong
in
Contact Center
04-25-2017
04-25-2017
Hi,Here is sample codes that I found:JsDoc Reference - finesse.restservices.UsersThe API returned al...
Re: Finesse 10.5: Supervisor select an agent to monitor
Created by
joycentiong
in
Contact Center
04-25-2017
04-25-2017
Hi,But we it is not advisable to monitor the monitor gadget, right. If there a way to create a custo...
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Public Statistics
Date Registered
06-30-2015
06:11 AM
Date Last Visited
07-19-2018
04:24 AM
Total Messages Posted
29
Total Helpful Votes Received
1
Helpful Votes From
User
Helpful Count
haydar.oracle.9
2
1
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