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- About joycentiong
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Member since
06-30-2015
29
Posts
1
Helpful
1
Solution
12-11-2017
Hi Denise,Currently, I am updating CallVariables using finesseext.js
provided by Cisco as shown
belo...
Created by
joycentiong
in Contact Center
12-08-2017
12-08-2017
Hi Denise,Our client have issues with the built-in Wrap-up drop-down and
it is not sorted in order. ...
07-21-2017
Denise,I have implemented Accept/Reject/Close in custom gadget. Here is
what I am trying to do:When ...
07-20-2017
Hi,I am trying to convert outbound campaign feature added to CTIOS
VB.NET 9.0.* to Finesse gadget 10...
Created by
joycentiong
in Contact Center
07-17-2017
07-17-2017
Thanks for the response and sorry for the late replied.Danny
Created by
joycentiong
in Contact Center
06-15-2017
06-15-2017
Hi,I came across Webservice finesse sample gadget that used cisco API. I
am trying to add Basic64 Au...
Created by
joycentiong
in Contact Center
04-28-2017
04-28-2017
Hi Denise,Finally, I am able to grab the agent's call variable from
supervisor.BTW: the dialog count...
Created by
joycentiong
in Contact Center
04-28-2017
04-28-2017
Hi Denise,Any idea how to get the agent's extension when supervisor is
monitoring an agent?Thanks.Da...
Created by
joycentiong
in Contact Center
04-26-2017
04-26-2017
Hi,Ok, I will try again tomorrow. But today in debug mode, when I click
on Start Monitoring _process...
Created by
joycentiong
in Contact Center
04-26-2017
04-26-2017
Hi Denise,Thanks for the fast response. Yes, I am using _processCall
method. So I need to loop throu...
Created by
joycentiong
in Contact Center
04-26-2017
04-26-2017
Hi Denise,My colleague and I decided to make a small changed on our side
instead of using the agent ...
Created by
joycentiong
in Contact Center
04-25-2017
04-25-2017
Hi Denise,Client moved from CTIOS agent desktop to Finesse. In CTIOS, on
the supervisor side codes w...
Created by
joycentiong
in Contact Center
04-25-2017
04-25-2017
Hi,Here is sample codes that I found:JsDoc Reference -
finesse.restservices.UsersThe API returned al...
Created by
joycentiong
in Contact Center
04-25-2017
04-25-2017
Hi,But we it is not advisable to monitor the monitor gadget, right. If
there a way to create a custo...
Public Statistics
| Date Registered | 06-30-2015 06:11 AM |
| Date Last Visited | 07-19-2018 04:24 AM |
| Total Messages Posted | 29 |
| Total Helpful Votes Received | 1 |
