Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I'm trying to match bib cisco invite to its corresponding cti event. For instance for a particular call, the cisco bib guid is: 0429206016-0000065536-0000000135-1665425418. However in the begin call event, the user.media.id value is "92100AD201E820...
Thank you all for the very helpful answers. What i have decided is to use the extension provided by sip rec and tie that (loosely) to the cti by always keeping track of the current call id that the extension is on. I have found this to be working q...
Denise that is precisely what i mean however what i have noticed is thte the connection call id field does not match anything in the cisco bib siprec invite.
