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Hi All,we are testing Courtesy call back feature in UCCE 10.5 plateform and as per cisco CCB document we deployed 5 applications (BillingQueue,CallbackEngine,CallbackEntry,CallbackQueue,CallbackWait) from operations console machine.Before deployment ...
Hi,we are facing issue to configure CVP 10.5 Reporting server in Operations console. I was added through Device Management->Unified CVP Reporting Server->Add New we given all the required inputs and associated call servers as well.when i click on Sav...
Hi ,we are facing one issue in contact center platform . when end customer calls to ivr pilot number , Getting error message as All Ports are full.I hope this error message played from CVP box itself due to license ports issue.my question is i need t...
Hi Janinee,I created one action element and java class as well.I this java class based on language parameter (language value coming from icm script) changing theaudio path in doAcction(-,-) method.now i can able to here CCB is working for other than ...
Dear janineeThanks for your quick reply and its working fine.As per you suggestion we changed actual estimated wait time in ICM Sciprt. (ICM Script MaxEstWaitTime > CVP MaxEstWaitTime in CallbackEntry)Now I can able to hear announcement to record n...
Sorry I missed out one point to mentionInstead of prompting customer and number it is directly going to queue music, we are able to hear only queue music after calling CCB test script.
Hi All,This is was resolved.After Fresh Installation of CVP Reporting server we need to follow these steps in CVP 10.5 Version.1) CVP Reporting Server Adding into CVP OPS Console.2) Re-start the CVP OPS windows machine.3) Re-start the CVP Reporting S...
Hi All,Any body has idea how to solve this issue?Still i am waiting for help/solution from some one.Highly appreciate if any one from Cisco team will respond to my query.
