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Hi - I am having an interesting issue with my call back script. I have deployed the sample Callback script form the Cisco Script Repository. Everything works fine until the agents answers a callback queued call. Agent does not hear the prompt to list...
Ignore the external IP on the candidate list as I have noticed them in both successful and unsuccessful calls. Yes, there is a SIP trunk between CUCM and VCS. CUCM, VCS and Lync all are internal. Calls from SX10 Registered with VCS--> LYNC Successful...
I had the SX10 registered with the VCS and the call was successful to Lync 2013. But CUCM-->VCS-->Lync2013 call fails with the SIP message "B2BUA disconnected call on the Standard side saying "Missing content in ACK" . When we compare both successful...
