We are not a true call center.  We are a service center for our employees, but we use Cisco Finesse as our tool that routes calls to our representatives.I say this because we do not look at our data/stats in the same manner in which a true call cente...

I apologize for this novice question, but I am new to call center reporting and new to Cisco Finesse.My Contact Service Queue Activity Report shows 37 abandoned callsMy Common Skill CSQ Activity Report also shows 37 abandoned callsMy Countact Service...

I apologize for this novice question, but I am new to call center reporting and new to Cisco Finesse.My Contact Service Queue Activity Report shows 37 abandoned callsMy Common Skill CSQ Activity Report also shows 37 abandoned callsMy Countact Service...