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I have skill group MasterCard_L1MasterCard_L2I also have a skill group Visa_L1 and Visa_L2Now when a call comes to the skil group for MasterCard it goes to the Queue to skill group Node in the orderMasterCard_L1MasterCard_L2Now I have another set of ...
Hello, We have seen these errors on 10.5. For us it was very related to our DB calls. We had to change the way we were using them and had to rewrite. The errors went away after we wrote our own classes for DB. AKumar
I am seeing that by default the priroty in queue to skill group node is set to 5. However right after that, if the agent is notassigned the system is doing a check for Call.RequeryStats>0. If true it is setting to it to 1. What is Calll.requeryStatu...
Prakash Thanks for replying. Can we explicity add a skill group and mark it as secondary skill in queue to skill group node or the secondary is just identified by the order in which you list the skill groups. (with secondary being the last)Coming...
