that is a shame. for call type adding to the call variables in the scripts is a work around although requires modification to over 200 scripts but for skill group this is not possible as the actual skillgroup is selected based on agent availability i...

Hi,We are moving a UCCE solution from CTIOS to Finesse and need to easily show call data such as calltype and skillgroup on the finesse window when the call arrives at the agent. I cant see a way of doing this but your reply to this thread indicated ...