I have 4215 appliance that I'm trying to get working. It's only logging the outbound traffic. I'm not sure what I need to configure to have it log the incoming traffic (which is what I thought the device was intended to do). Any/all ideas would be...

We have a Cisco Unified Contact Center call center system that integrates with our Cisco Unified Call Manager. We are using Cisco 7941 phones with the Cisco Agent Desktop software on our clients in the call center. I have 1 user who is having and s...

I have a 7920 phone that keeps getting "Authentication failed". I have no authentication on the SSID it is connecting to. It is open. Any ideas where this could be coming from?caseym

Hello...I have Unified CM 6 (Linux)...I want to add a custom ringtone to the system. Is there a way get or download the existing ringlist.xml file from the system? I'm afraid that if I create a new one and upload it via TFTP it will overwrite the e...