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About pyanamandra
12-05-2018
pyanamandra
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11-04-2015
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Re: Finesse XMPP Service not responding
Created by
pyanamandra
in
Contact Center
11-29-2018
11-29-2018
Hi Denise, please find responses 1. Do you see the client request to Finesse to change the state? (Y...
Re: Finesse XMPP Service not responding
Created by
pyanamandra
in
Contact Center
11-29-2018
11-29-2018
Hi Denise, thanks again for your response. We have seen examples in which the presence driven logout...
Re: Finesse XMPP Service not responding
Created by
pyanamandra
in
Contact Center
11-28-2018
11-28-2018
Thanks Denise for your quick response. I reviewed the sample code provided by you. I have it slightl...
Finesse XMPP Service not responding
Created by
pyanamandra
in
Contact Center
11-28-2018
11-28-2018
Hello, We have a server based XMPP Listener connecting to a Finesse server and we use Smack 4.1.8 li...
Re: Finesse Server Failover scenario
Created by
pyanamandra
in
Contact Center
01-26-2017
01-26-2017
Thank you Denise, that does answer my question.
Finesse Server Failover scenario
Created by
pyanamandra
in
Contact Center
01-26-2017
01-26-2017
Hello, We connect to the Finesse server using XMPP as a Server application to receive agent state an...
CTI Server events from eGain chat
Created by
pyanamandra
in
Contact Center
12-05-2016
12-05-2016
Hello, I have a question regarding integrating eGain with UCCE 9.0. If eGain chat is integrated with...
Re: Receiving non-voice dialogs/messages from Finesse
Created by
pyanamandra
in
Contact Center
12-05-2016
12-05-2016
Thanks Denise for the quick response. We are using UCCE, I assume CCE means UCCE. Currently we are o...
Receiving non-voice dialogs/messages from Finesse
Created by
pyanamandra
in
Contact Center
12-05-2016
12-05-2016
Hello, We have eGain Chat integrated with UCCE and we have a Finesse Listener connected to the Fines...
Is there an XML Schema or XSD for the XMPP messages
Created by
pyanamandra
in
Contact Center
11-04-2016
11-04-2016
Hello, Is there an XSD that defines the messages that come from Finesse Notification Server using XM...
Re: XMPP Notifications
Created by
pyanamandra
in
Contact Center
10-05-2016
10-05-2016
Thanks Denise, this server will only receive XMPP Notifications for Agent and Call/Dialog messages. ...
XMPP Notifications
Created by
pyanamandra
in
Contact Center
10-05-2016
10-05-2016
Hello,We are building a Server application that will connect to the Finesse Server and receive notif...
Public Statistics
Date Registered
11-04-2015
10:03 PM
Date Last Visited
12-05-2018
10:54 PM
Total Messages Posted
12