Hello,
We have a server based XMPP Listener connecting to a Finesse server and we use Smack 4.1.8 libraries to connect to Finesse XMPP Notification Service. We migrated from 11.5 to 11.6 Finesse.
We are seeing that after a long period of inactivity...
Hello, We connect to the Finesse server using XMPP as a Server application to receive agent state and dialog notifications. We are using Smack Libs to manage connection retry attempts. If we are to handle failover scenarios wherein the primary finess...
Hello, I have a question regarding integrating eGain with UCCE 9.0. If eGain chat is integrated with UCCE should we be receiving message notifications to the CTI Server. I understand Finesse won't as it only for voice interactions. Please let me know...
Hello, We have eGain Chat integrated with UCCE and we have a Finesse Listener connected to the Finesse Server. Is it possible to receive from Finesse notification server after successfully subscribing to events that are not voice related. Can we rece...
Hello, Is there an XSD that defines the messages that come from Finesse Notification Server using XMPP? It would be helpful to define the classes needed to convert from XML to object. I appreciate any help you may be able to provideThanks,Param
Hi Denise, please find responses
1. Do you see the client request to Finesse to change the state? (Yes requests always make it without any problem. Finesse receives them and CTI server also receives them)
2. If so, do you see Finesse's request to t...
Hi Denise, thanks again for your response. We have seen examples in which the presence driven logout has not happened but after a period of inactivity and we tried to change agent state for example, Finesse does receive the new state from CTI after w...
Thanks Denise for your quick response. I reviewed the sample code provided by you. I have it slightly different in our app, I have a XMPPTCPConnection to the finesse server for a user and I created a Stanza Type filter and a created a packet collect...
Thanks Denise for the quick response. We are using UCCE, I assume CCE means UCCE. Currently we are on 9.0. Also another question, with the existing UCCE 9.0 version integrated with eGain, should we be seeing the events related to eGain on the CTI Ser...
