The problem is the version of ICM you have installed..... You have installed the Sytem IPCC Platform so to manage the agents etc you need to use the WEB based tools.If you are looking for the agent tools in configuration manager then you need to inst...
George,Make sure you have associated the CTI Routepoint with the PG User not the IPIVR Jtapi user.It sounds like it is associated with the wrong account.
I have had a look at your script and it say's the followingFind the Longest Availiable Agent in Skill Group CV.prueba2.sgWhich is fine when there are agents availiable, however if there are no agents availiable then the LAA node will fail and the cal...
This occurs when there is a particular problem delivering a call to the agent. The call flow is this.1. Agent Becomes Ready2. ICM Sends a message to the PG to Reserve Agent3. ICM Send label to the routing client 4. Call Delivered to the agentIf the a...
You get these messages when the ICM script fails to generate a label. Examples of ICM nodes that cause the script to return a default label if one is configured are the End nodes. These should not be used if you do not whant to see these errors, If y...
