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In IVR campaign configuration, there seems to be only one configurable DN for "After AMD and for transfer to IVR campaign". (in Skill Group Selection property dialog). Is there a way to tell if the connected call is a live pickup or answer machine pi...
When an agent has scheduled a personal callback with a contact, and when that callback is presented to the agent in preview mode, the call context does not seem to include the identity of the callback request (other than call.PreferredAgentID). If th...
We are developing an agent app that requires authentication. We are hoping to use agents' existing Finesse credentials.According to ICM document, the password in t_Person table is the MD5 hash of the actual password. What we saw in the table field is...
We are developing an agent app that requires authentication. We are hoping to use agents' existing credentials.According to ICM document, the password in t_Person table is the MD5 hash of the actual password. What we saw in the table field is a 24 ch...
We are trying to find a way to log onto Finesse programmatically via web API. Finesse web service developer's guide says If you hit http://<FQDN>/finesse/api/User/<id> with PUT method & proper security header, and send data of <User> <state>L...
I did some further tests, I figured the context is not in the new dialog event, but it is in the subsequent update dialog event - Thanks for the reply.
I got that the user is considered logged into once the web service API is hit successfully (we got 202 both in our code and postman).My question is what it takes to obtain an authenticated web portal session for the agent so that they can receive and...
Thanks for the reply Denise. Some programming APIs would let you pass a customized reference value to the calls that are asynchronous in nature, and when the response is ready, it passes that same reference value back in the response body. It makes i...
