Thank you again Anthony.IT emailed and said I should connect the phone directly to the Charter modem and if it works,,,, than its the new router that is bad. Did this and the "VPN Authentication Failed" message appeared.  I am guessing that I just ne...

Well, no luck from my IT person.  Says I may need to buy a router which is compatible with the Cisco 7942 phone I have.  Or I should have my cable company visit the house,, but I am confident the cable company will ask "Does your cable work?,, if it ...

Hi Anthony,Thank you for responding.  I have my IT person on the online right now and he is looking at the router and hook up for the phone.  Hopefully this will take care of the issue.  I believe that the phone may need to be configured as I upgrade...