I am using the BaselinePrompt.aef script (freeware download from web) for re-recording prompts. the string value for Directory is "Prompts\user\en_US\". The script records and playbacks the newly recorded script fine. my question is: what is the d...
I need help building (finding) a script that will evaluate if all agents in Queue1 are busy, so that a new call being sent into Queue1 would then automatically transfer to Queue2 (if Queue2 has available agents).
Jonathon,thank you for the reply. I appreciate the explanation of the P[] format. I have included the attached AEF file. It is the value i wish to change for the Directory variable so the saved .WAV file is displayed in Prompt Management. So, cur...
Version CCX 8.5.1.11002-22Within the BaselinePrompt script, DIRECTORY is the variable. My presumption is its value "Prompts\user\en_US\" is a directory location on the CCX server. I want to replace this variable value to represent the locations avai...
