CAD update works in the following way. (i) There is a initial CAD install for each significant UCCX release.  CAD SRs are then placed 'on top' of these initial installs for significant UCCX releases (e.g. 7.0(1), 8.0(2)).  You can see which CAD insta...

Hi Henrik.Your memory serves you well  You did read it somewhere.See the top of page 107 (11-9) in the 7.x install guide:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/uccx70ig.pdfRegards,...