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Hi All,I cannot see the agents using IPPA only on the CSD at all. Only the agents with CAD appear in the agent list.Can anyone tell what can cause this situation, please?Thanks,Attila
Hi,Once I genereate rsa keys in the 3560 switch, they are regenerated in every 60 minutes automatically. During the process the cpu utilizition goes up to 40-50%.Is there a way to change the period at which the keys are regenerated, or to disable thi...
Hi,Could you please help me with the 3522 video gw? There is no activity on the BRI ports, I can't set up a video call towards the ISDN world, form IP.Is there anything I have to do besides enabling the BRI port on the GUI? It's Layer1 down.Is there ...
Hi All,Can anyone please give me hint on how to change the disconnect tone on the FXS port, when the remote party hangs up? The "cptone" command doesn't effect this tone.Thanks,Attila
Hi All,Can you please give me a tip on this:I have SNMS 1.5 (CiscView 6.0), with the latest package installed for Cat4000IOS (v10), but CV reports "Can't find applicable package", when I want to start it for a Cat4510R with SupV.What can be a problem...
As per my memories CFA on agent phone was simply ignored when call center connected a call to the agent. Now if CFA is set on agent phone, the "connect" operation fails. Did it change at some point or my memory fails me and it never worked?
Username without the domain works fine also. We had the same issue with login. A server restart solved the problem. I didn't take the time to find out which service has to be restarted. I don't say this is the solution to all login issues, but in thi...
Hi All,Ok, I can add UDVs with new vendors. But how can I add new Cisco VSAs? I tried the csutil.exe -addUDV, but I receive a message that "Vendor with IETF code 9 already defined".I'd like to have the ACS to recognize and report the accountig info s...
It turned out, it was just a question of time (or syncronization). Next day all the agents appeared on the Supervisor's desktop, without any admin intervention.The phone agents can be handled the same way as agents with CAD, except for the chat servi...
