I have a UC540 with the PSTN as SIP only; no POTS used.  About 10 DIDs registered with the phone company. The goal is to have a bunch of individual DIDs but also group numbers like "sales" and "support" that certain phones can be on. I set it up with the "Shared" button type on the phones, and then set up the inbound call routing to route calls to those shared extensions based on DNID.  Also I set up the outbound CLID on those shared extensions so that people can call from the "sales" number instead of their own DID just by pressing that button before making a call. Now what's happening is that it's working correctly, but if anybody has already answered a call on the "Sales" line, other calls to that line are going straight to voice mail until the first person has hung up the phone.  So, it seems to have a limit of one simultaneous call even though there are other agents available to take the calls. I guess that this isn't the "correct" way to implement shared lines like this?  If that isn't, then what is? Thanks, - Drew ... View more

Hi all, I was hoping to get a bit of guidance about call pickup and how it works.  I have two situations that I think Call Pickup is necessary: 1. There is a general number that rings all the phones in the company.  There are two meeting room phones that are not in this blast group, because the client doesn't want their meetings interrupted by the ringing phone.  That said, if a call comes in and the client hears it, they want to be able to pick up from the meeting room phone. 2. If a DID number rings, people want to pick up their neighbour's phone if the neighbour is not at his desk (companies in this country are really averse to letting calls ring through to voice mail). To accomplish that I made three separate pickup groups: 1 pickup group that contained the meeting room phones and a cluster of other phones that are close to each other 2 additional pickup groups that are made of groups of desks that are geographically close together Now, when the general line rings, I can use Pickup Group from the meeting room phones as expected.  However, if a direct-dial call comes in to one desk, Pickup Group doesn't work from another desk in the same group.  Does Call Pickup not work for DID calls?  Or is there some other step that I'm missing? Thanks, Drew ... View more

Hi all, In Japan it's pretty universal for small businesses to have a global speed-dial where every phone in the company has the same list of speed dial numbers.  I want to set that up for my client but I'm confused about how to do it.  What I finally did was just added the same speed-dial lines to each ephone (using the CLI) which sort-of works, but it has drawbacks: 1. It's a pain to maintain since every time a number changes I have to do it in every ephone. 2. I can only get their phones (504G) to reliably dial the first 12 numbers.  Speed dial 13 doesn't work at all and speed dial 14 just dials #1 instead 3. It doesn't work on their SIP conference phone 4. I have heard complaints about how long it takes for AbbrDial to actually start dialing. So, is there any better way of doing speed dials that can be entered by the keypad (rather than choosing out of a directory) that is the same on every phone across the system? Thanks, Drew ... View more