cheungan
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Level 1
Member since ‎03-27-2019
‎02-01-2021

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there is a discrepancy between the two report in the calls presented/calls handled.  two calls we founds in the CCDR Report are not appearing in the CSQ Report.  These two calls shows no Queue time in the CCDR report
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Member Since ‎03-27-2019 07:52 AM
Date Last Visited ‎02-01-2021 09:44 AM
Posts 2