Unfortunately they do not have individual outside lines... Your answer is intriguing. I'll have to chew on it a bit.

Also, these are juvenile probation officers, and the people calling know who they need to speak to.

The entries will be people's names, so I am stuck with finding a way to do this...

>From what little info I could find, Cisco recommends not using the symbols, as they can trigger other functions unintentionally. Also, there will be 3 additional options need in the near future, so the end number will be around 15. Has anyone had an...

Yes, Cisco Unity Connection Administration. They want the caller to have 12 options to choose from. Can double digits be used? I have searched and searched, and have not found the answer.