As described by MichaelRalston0900,The Self Recovery option is described here: Troubleshoot Single Sign-On Admin Self Recovery Option - CiscoA full administrator in the Org should be able to receive a One-Time Password to access to Control Hub and ge...

Where are you getting such error @gustavo-parra ?Indeed, accounts could be different, the Entra ID account just needs to have the right privileges to complete the synchronization.I would gently ask you to open a case with TAC to better assist you on ...

Thanks @gustavo-parra, I will see if I can find something useful.Is there any particular reason to don't use the Entra ID Wizard App? Set up the Entra ID Wizard App in Control Hub

Hello @gustavo-parra,Can you share What is the Service App you are using for SCIM?By the way, the Tracking ID was masked by you? Could you share that one, please?

Dear @MHM Cisco World,The current CE version the device is running is "ce 9.7.1 30bff6140aa 2019-04-02"Please refer to: Cloud onboarding for Board, Desk, and Room SeriesPrerequisitesSoftware version CE9.15 or later.Thus, please upgrade the device by ...